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FAQ

ORDER FULFILLMENT, SHIPPING & DELIVERY

How long does it take for my order to be ready for shipping?

What shipping options does Voxpell offer?

ORDER REPLACEMENTS & REFUNDS

Is my order eligible for a replacement or a refund?

How do I request an order replacement or a refund?

If my request for either an order replacement or a refund is approved, what happens next?

UNDELIVERED ORDER

What should I do if the courier shows my order as "Delivered," but I have not received it.

What should I do if I entered a wrong/incomplete delivery address at checkout?

What should I do if the courier loses my order?